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Terms of Service

Last updated: 1 April 2025

Please read these Terms of Service carefully before using Milaaj. By creating an account or placing an order, you agree to be bound by these terms.

1. Acceptance of terms

These Terms of Service ("Terms") form a legally binding agreement between you and Milaaj Trading LLC ("Milaaj", "we", "us"). By accessing or using the Milaaj platform — whether via website or mobile app — you confirm that you are at least 18 years old and accept these Terms in full.

2. Account registration

You must create an account to place orders. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at support@milaaj.com if you suspect unauthorised access.

We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent activity.

3. Orders & pricing

All prices are displayed in AED (UAE Dirham) or INR (Indian Rupee) and are inclusive of applicable taxes unless otherwise stated. Prices may change without notice, but the price confirmed at checkout is the price you pay.

We reserve the right to cancel any order where a pricing error has occurred. In such cases, we will notify you and issue a full refund within 5 business days.

Order confirmation by email constitutes acceptance of your order. We reserve the right to decline or cancel orders at our discretion, for example in cases of suspected fraud or stock errors.

4. Payment

Payments are processed by Razorpay (India) and Stripe (GCC). By providing payment details, you authorise us to charge the stated amount. All payments are secured with TLS encryption. We do not store card details.

For bank transfer or EMI options, additional terms from the respective bank or payment provider may apply.

5. Shipping & delivery

Estimated delivery timelines are shown at checkout and in your order confirmation. These are estimates and may vary due to factors outside our control (customs, courier delays, public holidays). See our Shipping Policy for full details.

Title and risk of loss pass to you upon delivery to the shipping address provided.

6. Returns & refunds

We offer a 30-day return window for most products. Items must be unused, in original packaging, with all accessories included. See our Returns Policy for full details, including non-returnable categories.

7. Product descriptions & availability

We make every effort to ensure product descriptions, images, and specifications are accurate. However, we do not warrant that descriptions are error-free. If a product you receive differs materially from its description, contact us for a return or replacement.

Product availability is subject to change. If an item you ordered goes out of stock after your purchase, we will notify you and offer a full refund or a suitable alternative.

8. Intellectual property

All content on Milaaj — including text, images, logos, and code — is owned by Milaaj or its licensors and protected by copyright. You may not reproduce, redistribute, or create derivative works without written permission.

Product images and brand names belong to their respective trademark owners. Their presence on Milaaj does not imply affiliation beyond an authorised reseller relationship.

9. Limitation of liability

To the maximum extent permitted by law, Milaaj is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the platform. Our total liability for any claim is limited to the amount you paid for the order giving rise to the claim.

10. Governing law

These Terms are governed by the laws of the United Arab Emirates (for GCC customers) and the laws of India (for Indian customers), without regard to conflict-of-law provisions. Disputes shall be resolved in the courts of Dubai, UAE or Kozhikode, India, as applicable.

11. Changes to terms

We may update these Terms at any time. Significant changes will be communicated by email or site notification at least 14 days in advance. Continued use of Milaaj after the effective date constitutes acceptance of the revised Terms.

12. Contact

For any questions about these Terms, contact us at legal@milaaj.com.