30-day returns
Return most items within 30 days, no questions asked.
5–7 day refund
Refunds processed within 5–7 business days of inspection.
Free returns
Return shipping is free for defective or incorrect items.
Return window
You may return most items within 30 calendar days of the delivery date. The return window starts from the day your order is marked as delivered, not the day you open the package.
Warranty claims after 30 days are handled directly by the manufacturer or their authorised service centre. We'll help you initiate this process — contact support@milaaj.com.
What can be returned
What cannot be returned
How to return an item
Initiate return
Log into your account, go to My Orders, and click "Return item" next to the relevant product. Select the reason and submit.
Pack securely
Place the item in its original box with all accessories, manuals, and warranty cards. Attach the return label we email you.
Drop off
Hand the parcel to any branch of our courier partner. Drop-off points are listed in your return confirmation email.
Inspection
We inspect the returned item within 2 business days of receipt.
Refund issued
Approved refunds are processed to your original payment method within 5–7 business days.
Refund methods
| Payment method used | Refund to | Timeline |
|---|---|---|
| Credit / debit card | Same card | 5–7 business days |
| Net banking / UPI | Bank account | 3–5 business days |
| Razorpay wallet | Razorpay wallet | 1–2 business days |
| Stripe (GCC) | Original card | 5–10 business days |
| Milaaj store credit | Store credit | Instant |
Bank processing times are outside our control and may vary. The refund is initiated from our end within the stated window.
Damaged or incorrect items
If your item arrives damaged or is not what you ordered, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free return and ship a replacement at no additional cost, or issue a full refund including original shipping.
Email: support@milaaj.com — please include your order number and photos.
Return shipping costs
- Defective or incorrect items: Free return — we provide a prepaid label.
- Change of mind returns: Return shipping is at the buyer's expense. The original shipping fee is non-refundable.